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Customer service of Kiyevskaya Ploshchad Group of Companies processed over 4,500 requests in a year

11 March 2021

The Customer Service of Kiyevskaya Ploshchad Group of Companies processed more than 4,500 requests with a positive outcome over a year. Customer requests represent an ample strategic resource, which contributes to the growth and development of Kiyevskaya Ploshchad Group of Companies through the improvement of the service quality. In anticipation of the World Consumer Rights Day, Kiyevskaya Ploshchad would like to thank its visitors for their personal involvement in the holding’s operations.

Efficient interaction with the consumers represents an important strategic resource for the growth and development of Kiyevskaya Ploshchad Group of Companies. That is why the Customer Service was launched on March 15, 2020, on the World Consumer Rights Day.

The Customer Service is a unified service for processing requests received through the official websites of the facilities forming part of the asset portfolio of Kiyevskaya Ploshchad Group of Companies. All requests received at the websites and social networks of the facilities are processed in a centralized manner, brought to the attention of the holding management and filed.

Digitalization of the facilities of Kiyevskaya Ploshchad Group of Companies has improved the efficiency of feedbacks and provided quick and modern processing of customer requests and comments, suggestions and proposals about the operation of facilities.

 

God Nisanov, Board Chairman of Kiyevskaya Ploshchad Group of Companies:

“Kiyevskaya Ploshchad Group of Companies is committed to the development of feedback channels and communication. We believe that the information transparency and accessibility policy is an advantage creating trust relationships between the consumer and entrepreneurs.

It is hardly possible to succeed in the implementation of innovative modern projects setting a high service and life quality level in a big dynamic city without strong feedback.”

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